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For residential deliveries, the freight carrier will contact you to schedule delivery date. Delivery signature IS required for freight shipments and you will need to be present during your delivery time window. Standard shipping method for large / heavy items is with a freight carrier. If your order contains multiple ground shipments, then they may ship with a Freight carrier based on the number of items and weight. We will email you all the tracking associated with your shipment once the item ships from the warehouse. If you are purchasing multiple items from different manufacturers, your order will ship from different warehouses and may ship on different dates. Occasionally, your package may not be delivered due to weather conditions or a concern for the package safety. You may go to FedEx or UPS website to track your shipment. The carrier will leave the package in the normal delivery place for your address. Delivery signature is not required for ground shipments. Please see the return policy for additional information if a return is still needed.Standard shipping method is ground shipping with FedEx or UPS. We strive to have all orders picked, packed, and shipped as quickly as possible because we know you can't wait to receive it! With that in mind, once your order is placed, we are not able to cancel your order. In such an event, there is no return shipping charges. If there are mistakes with your order, or items arrive defective/damaged at the time of receipt, we’ll make it right by sending you replacement parts or accessories, replacing the item or issuing you a refund. Refunds are generally issued within 5-7 business days after we have processed your return.ĭefective Product and Returns due to Our Error.Please keep proof of postage and/or return tracking number when shipping back returns. We are not liable for any return packages that may become lost or stolen in transit.Each returned item must be in its original condition and packaging to be accepted.We reserve the right to refuse returns/exchanges of items that are not in as-new condition due to damage or misuse by the customer.
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All other shipping charges are non-refundable and will automatically be deducted from the refund credit amount. Only outbound shipping charges for damaged orders will be refunded.Our Customer service representatives are available by email can return most items for store credit redeemable on within 30 days of delivery. To begin the return/exchange process, please reach out to our customer service team for assistance. If there is a mistake with your order, or items arrive defective/damages at the time of receipt, we will take care of it and work with you to find the best solution as further described below. “4 for $20” unless the entire bundle is returned), items marked nonreturnable at the checkout or within the product description page, and products that have been assembled Other nonreturnable merchandise includes clearance items, personalized items, bundled items at discount rates (e.g. Unless noted below, outbound shipping charges are non-refundable and you will be responsible for all return shipping costs.Ĭlearance merchandise and any items marked “Final Sale” cannot be returned. You can return most items for a store credit within 30 days of delivery. If it’s not the right fit, we’ll help you get there. This is why we are more than happy to assist you with finding the right choice. We want you to feel confident in your purchase. Please know that we understand that choosing the right décor for your home/office can be a tedious process. IMPORTANT: With limited exceptions, returns (i) are refunded to customer by store credit redeemable on and (ii) customer is responsible for return shipping charges. Please allow us 14-21 days to process your return before contacting customer support regarding the status of your return. Due to COVID-19 return processing times are taking longer than normal.